Our Hot Tub Care for Life Memberships offer a budget-friendly service schedule tailored for you and your hot tub.
Spread the costs conveniently over the year through manageable monthly payments, all while enjoying added benefits and discounts on consumables, spare parts, callouts, and labour fees. Unwind in the prime spot of your garden, knowing you’re not bound by lengthy contracts as our service plans are memberships not contracts.
From just a yearly service to quarterly drain and refills all the way to weekly visits, we have membership plans that suit. If our pre-designed service or maintenance plans don’t quite match with what you require, we would be happy to craft a bespoke service plan for you.
We love your hot tub as much as you do, so sit back and relax in the best seat in the garden knowing that your hot tub is in good hands.
WHATS INCLUDED?
WHATS INCLUDED?
WHATS INCLUDED?
With our membership scheme you could be saving money on services, chemicals, filters, accessories and components
You will be entitled to 20% discount on component parts and 20% off our range of chemicals, filters and accessories + 10% on cover orders
We will try our very best to have a technician with you in the event of a call out as soon as possible and will endeavour to be with you within 5 working days
Care Plan B – Zone 1 (0-20miles)=£32.50pm
Care Plan B – Zone 2 (21-35miles)=£35pm
Care Plan B – Zone 3 (36-50miles)=£37.50pm
Care Plan B – Zone 4 (exc London 51-75)=£40.83pm
Includes |
AMonthly From £18.15 |
BMonthly From £32.50 |
B+Monthly From £36.85 |
CMonthly From £66.55 |
1Monthly From £114.95 |
2Monthly From £163.35 |
3Monthly From £254.10 |
| Weekly Visits |
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| Fortnightly Visits |
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| Monthly Visits |
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| Drain & Refill (every 3 months) |
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| Additional Drain & Refill (if required) |
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| Full Annual Service |
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| Winterise + Rise & Shine |
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| No Call Out Fees (including first hour) |
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| No Additional Labour Fees |
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| Discount on Component Parts | 20% | 20% | 20% | 20% | 20% | 20% | 20% |
| Discount on Chemicals, Filters & Accessories | 20% | 20% | 20% | 20% | 20% | 20% | 20% |
| New Filters Installed at Full Service |
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| Top up Basic, Regular Chemicals on Visits |
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| Cover Orders | 10% | 10% | 10% | 10% | 10% | 10% | 10% |
Hot Tub Service Plan Membership Terms & Conditions
Last updated: October 2026
These Terms & Conditions (“Terms”) apply to the Hot Tub Service Plan Membership (“Membership”)
provided by UK Hot Tubs Ltd (“UK Hot Tubs”, “we”, “us” or “our”).
By joining or continuing with a Membership, you agree to these Terms. Please read them carefully
and keep a copy for your records.
1. Membership
1.1
Our Care Plan Memberships are rolling memberships designed to provide regular hot tub care and
maintenance services throughout the year.
1.2
The services included within your Membership will depend on the specific Care Plan you have
chosen. Details of the services included in each plan will be provided to you when you join or when
your Membership is changed.
1.3
Memberships do not have a fixed end date and continue on a rolling basis until cancelled in
accordance with these Terms.
1.4
Membership benefits are only available while your Membership and payments are active and up to
date.
2. Membership Benefits & Services
2.1
The services included within each Care Plan are set out in our current Care Plan information.
2.2
We may make reasonable changes to the services included within a Membership where necessary to
reflect changes to the way we operate, the services we provide, or the products and equipment
available to us.
2.3
Where a change would significantly affect the services included within your Membership, we will
provide reasonable notice of the change.
2.4
Any additional work, repairs, replacement parts, emergency callouts or services that are not included
within your Care Plan will be charged separately.
2.5
Membership benefits cannot be exchanged for cash or transferred to another customer unless we
agree otherwise in writing.
3. Membership Pricing
3.1
Your Membership price will be confirmed when you join the Membership or when you move to a
different Care Plan.
3.2
We review our Membership pricing from time to time to reflect changes in the costs involved in
providing our services. This may include labour, fuel, travel, equipment, supplies and other business
operating costs.
3.3
We may increase the price of your Membership where we reasonably consider this necessary to
reflect changes in the cost of providing the Membership or to ensure that the Membership remains
commercially sustainable.
3.4
Where a Membership price is increased, we will provide reasonable advance notice of the new price
and the date on which it will take effect.
3.5
If you do not wish to continue your Membership at the new price, you may cancel your Membership in
accordance with the cancellation provisions in these Terms.
3.6
We aim to keep our pricing fair, sustainable and reflective of the services provided.
4. Changes to Membership Plans & Legacy Arrangements
4.1
From time to time, we may update, replace or withdraw Membership plans as our Care Plan structure
develops.
4.2
This may include older or “legacy” Membership arrangements or pricing that are no longer offered to
new customers or no longer reflect our current pricing and service structure.
4.3
Where an existing Membership is based on an older or individually agreed arrangement that is no
longer sustainable or no longer reflects our current Membership structure, we may bring that
Membership into line with our current Care Plan pricing, services or payment structure.
4.4
Where this affects an existing Member, we will provide reasonable notice of the proposed change and
explain the new price, plan or arrangement before it takes effect.
4.5
Where appropriate, we may offer the customer a current Care Plan that most closely matches the
services they currently receive.
4.6
If the customer does not wish to continue under the revised price or replacement arrangement, the
Membership may be cancelled in accordance with these Terms.
4.7
Any replacement or revised Membership will be subject to the terms, pricing and benefits applicable
to that Care Plan.
5. Membership Cancellation
5.1
Your Membership is a rolling Membership and may be cancelled by you by giving us one months
notice.
5.2
Cancellation can be requested by contacting us using the contact details provided at the end of these
Terms.
5.3
Your Membership and payments will remain active during the notice period.
5.4
Once your Membership ends, any Membership benefits that have not already been provided will no
longer be available.
5.5
Cancelling your Membership does not automatically entitle you to a refund of Membership payments
already made. Any refund or credit will be considered in accordance with the circumstances of the
cancellation and your legal rights.
5.6
If you have cancelled your Membership, you may re-join at a later date. Any new Membership will be
subject to the Care Plan pricing, benefits and Terms applicable at that time.
6. Pausing a Membership
6.1
A Membership may be paused for a maximum period of six months, subject to our agreement.
6.2
During a pause, Membership payments, benefits and scheduled services will be suspended unless
otherwise agreed with us.
6.3
When a Membership is resumed, any scheduled service affected by the pause will normally be
rearranged to take place after the same number of months as the pause.
6.4
For example, if a Membership is paused for four months, a service that would otherwise have taken
place during that period will normally be rearranged for four months after the Membership resumes.
6.5
If a Membership is not resumed within six months, it may be treated as cancelled.
6.6
If you wish to re-join after a Membership has been cancelled following a pause, a new Membership
will need to be started and the eligibility periods for included services will begin again.
7. Payments
7.1
We aim to provide Memberships through a consistent payment system and payment structure.
Different payment arrangements may apply where we have specifically agreed otherwise with a
customer.
7.2
You are responsible for ensuring that your chosen payment method remains active and that sufficient
funds are available when payment is due.
7.3
If a payment fails, we may contact you to arrange payment and, where appropriate, attempt to collect
the outstanding payment again.
7.4
Membership benefits may be suspended while payments are overdue.
7.5
If you cancel a Direct Debit without first cancelling your Membership with us, this does not
automatically cancel the Membership or any payment that remains due during the notice period.
7.6
If your Membership is cancelled, you should not make any further payments once the Membership
has ended. Any payment taken after the Membership has ended due to an administrative error will be
reviewed and refunded where appropriate.
8. Eligibility for Included Services
8.1
Some Membership plans require you to have made a specific number of monthly Membership
payments before becoming eligible for an included service.
8.2
For a Membership that includes an annual service, you must normally have completed 12 months of
Membership payments before becoming eligible for that service.
8.3
For Memberships that include more frequent services, the required payment period will be confirmed
as part of the relevant Care Plan.
8.4
If you cancel your Membership before completing the required eligibility period for an included
service, you may not be entitled to that service.
8.5
Eligibility for an included service does not carry over indefinitely after Membership cancellation.
9. Winterise, Rise & Shine and Service Arrangements
9.1
Where a Membership includes Winterise and/or Rise & Shine services, these services will be
arranged at appropriate times of the year and in accordance with the Membership benefits applicable
to the customer.
9.2
Where we agree a Custom Membership or an adjusted service arrangement with a customer, the
agreed arrangement will form part of that customer’s Membership and will be confirmed by us.
9.3
A Custom Membership or adjusted service arrangement will be agreed between the customer and UK
Hot Tubs and may replace or vary the relevant standard Membership services where applicable.
9.4
We will confirm any agreed Custom Membership or adjusted service arrangement with the customer,
including the services included within that arrangement.
9.5
Customers should contact us if they wish to discuss or change their service requirements. Any
changes to the Membership or service arrangement must be agreed with us before taking effect.
9.6
Where a Membership includes Winterise and Rise & Shine, customers should not refill or restart the
hot tub themselves following Winterise unless advised by us that it is safe to do so. The hot tub
should be checked and restarted by UK Hot Tubs to help ensure that it is operating correctly and to
identify any potential issues, including leaks, before the customer resumes normal use.
10. Service Appointments
10.1
We will contact you to arrange included services at an appropriate time.
10.2
We will make reasonable efforts to attend within 7 working days of receiving a service request where
applicable, but this is not a guaranteed appointment timeframe.
10.3
Appointment availability may be affected by workload, location, staff availability, weather, seasonal
demand and other circumstances outside our reasonable control.
10.4
If you need to change or cancel an agreed appointment, please provide us with as much notice as
possible.
10.5
Where a customer repeatedly cancels or is unavailable for arranged appointments, we may need to
rearrange the service to the next suitable available appointment.
11. Service Level & Exclusions
11.1
The Membership does not include emergency callouts outside of the Company’s normal working
hours.
11.2
Membership services are normally provided during our standard working hours.
11.3
The Membership does not cover repairs, replacement parts or additional work unless specifically
included within the customer’s Care Plan.
11.4
The Membership does not cover acrylic damage, cosmetic damage, cabinet damage, frame damage
or cover damage.
11.5
Where work is required that is not included within the Membership, we will advise you of any
additional cost before carrying out chargeable work where reasonably possible.
12. Customer Responsibilities
12.1
Customers are responsible for providing reasonable access to the hot tub when a service has been
arranged.
12.2
Customers must provide accurate contact information and notify us if their contact details change.
12.3
Customers should follow any reasonable instructions provided by UK Hot Tubs relating to the safe
use, maintenance or preparation of their hot tub.
12.4
We are not responsible for damage caused by customer negligence, misuse, unauthorised alterations
or failure to follow reasonable instructions.
12.5
Nothing in these Terms limits or excludes any legal responsibility that we cannot lawfully exclude or
limit.
13. Ending a Membership by UK Hot Tubs
13.1
We may end a Membership where there is a serious or repeated breach of these Terms, including
non-payment, fraudulent activity, abusive behaviour towards our staff, or other unlawful conduct.
13.2
Where appropriate, we will give the customer an opportunity to resolve the issue before ending the
Membership.
13.3
We may also need to end or withdraw a Membership plan where we genuinely cease offering that
plan as part of our business.
13.4
Where we withdraw a Membership plan and the customer is not at fault, we will provide reasonable
notice and, where available, offer an alternative Membership option.
13.5
Where we end a Membership because the customer is not at fault and there are payments relating to
services that we have not provided, we will consider any refund or other appropriate arrangement in
accordance with the circumstances and the customer’s legal rights.
14. Coverage Area & Zone Pricing
14.1
Membership is available within the Company’s service area, subject to the availability of services in
the customer’s location.
14.2
For existing Membership customers, pricing will continue to be based on the terms and pricing
applicable to their Membership and is not affected by the introduction of zone-based pricing.
14.3
For new Membership customers, pricing may vary depending on the customer’s location and the
applicable service zone. This may take into account factors including travel distance, mileage, fuel
and other reasonable costs associated with providing the service.
14.4
The applicable pricing zone will be confirmed when a new Membership is arranged.
15. Changes to These Terms
15.1
We may update these Terms from time to time where necessary to reflect changes in our business,
services, legal requirements, or the way our Memberships operate.
15.2
Where a change is significant and affects your rights or obligations, we will provide reasonable notice
before the change takes effect.
15.3
We will not use changes to these Terms to remove or reduce any legal rights you have as a
consumer.
15.4
The version of these Terms that applies to your Membership will be the version in force at the relevant
time, subject to any notice requirements that apply to changes.
16. General
16.1
These Terms should be read together with any specific information provided to you about your chosen
Care Plan.
16.2
If we have specifically agreed a separate written arrangement with you, that arrangement will apply to
the extent expressly agreed. Historic pricing or an informal arrangement that is not documented as a
specific written agreement does not prevent us from reviewing or updating your Membership pricing in
accordance with these Terms.
16.3
Membership benefits and services are subject to availability and reasonable scheduling.
16.4
Nothing in these Terms affects your statutory rights as a consumer.
17. Contact Information
For questions about your Membership, changes to your plan or to request cancellation, please
contact:
UK Hot Tubs Ltd
Telephone: 02392 471073
Email: info@ukhottubs.co.uk
By joining or continuing with a Hot Tub Service Plan Membership, you confirm that you have been
given the opportunity to read these Terms & Conditions and understand the basis of your Membership.
