Terms & Conditions

These Terms and Conditions (“Terms”) govern the Hot Tub Service Plan Membership (“Membership”) offered by [UK Hot Tubs Ltd] (“The Company”) to its service plan members. By enrolling in the Membership, you agree to abide by these Terms. Please read these Terms carefully.

1. MEMBERSHIP BENEFITS

1.1. The included benefits in the Care Plan Membership are outlined in the Care Plan Membership Table provided separately by the Company. These benefits are subject to change at the discretion of the Company.

2. MEMBERSHIP CANCELLATIONS

2.1. The Membership is not a contract and can be cancelled at any time by the customer with one month’s notice.

2.2. As the Membership is a rolling membership, cancellation does not entitle the customer to any refunds, even if the Membership benefits have not been fully utilized.

2.3. Membership and payments will remain active until cancelled by the customer. Upon cancellation, all Membership benefits will be forfeited.

2.4. Cancellation part-way through any Membership period will not entitle the customer to refunds or credits, and any services that were due as part of the Membership will no longer be carried out.

3. PAYMENT TERMS

3.1. Payment for the Membership can be made by various methods, including standing order.

3.2. If payment is made by standing order, it is the customer’s responsibility to stop this payment when cancelling the Membership.

3.3. Any payments made due to the failure to cancel the standing order after ending the Membership are non-refundable.

4. DISCOUNTS FOR MEMBERSHIP

4.1. The Company may offer discounts to Members who join the Service Membership with the expectation of obtaining a discount off any services or works provided by the Company.

4.2. The Company reserves the right to charge for any discount received by a member if the Member does not complete at least one full year of Membership from the date of the works for which the discount was applied.

5. ELIGIBILITY FOR INCLUDED SERVICES

5.1. Each Membership plan that includes a service, such as an annual service or a quarterly drain and refill, requires the Member to complete a specific number of months of Membership payments before becoming eligible for that service.

5.2. For example, for an annual service, the Member must complete 12 months of Membership payments before being entitled to receive the annual service.

5.3. For quarterly drain and refill services, the Member must complete three consecutive months of Membership payments on a rolling basis before becoming eligible for each subsequent quarterly service.

5.4. If a member cancels their Membership before completing the required number of months of payments, they will not be eligible to receive the included service, and no refunds or credits will be provided for the unutilized portion of the service.