SERVICING

WHAT IS A SERVICE & WHY DO YOU NEED ONE?

Our service packages are not intended to repair a faulty hot tub, but to deep clean,
test and make your hot tub a clean & safe place to relax in.

Without regular care and maintenance, your tub’s complex pipe-work will eventually develop a build-up of dirt and debris commonly referred to as bio-film that contains parasites, viruses, bacteria and mould – all of which are extremely difficult to remove. Simply draining and re-filling your spa will not tackle the build up of contaminants within the pipe work. Having your hot tub serviced at least annually will dramatically help towards keeping your hot tub an appealing place to be, giving you the peace of mind that there is nothing nasty lurking in the water and that each of the electrical components have been tested and are working safely.

Our standard service options are listed below, please contact us to arrange your service.

Above prices apply to the listed service when the location is within a 50 mile radius from PO9 1HS. Outside this area additional mileage fees apply. Please contact us for more information when outside this area.

Shut Down / Rise & Shine

The evenings are getting lighter, the frost has gone and you are starting to remember that you enjoy spending time in your garden. Now is the best time to start up your hot tub after a winterisation.

We personally believe that the best time of the year to use a hot tub is in the cold season, however some of our customers shut down their spas over the winter months, solely draining and turning off your hot tub can result in issues. It is important to fully winterise a hot tub to ensure that damage arising from freezing conditions and poor weather is prevented. Winterising your hot tub correctly will give the best protection during the period your spa is shut down.

SHUT DOWN
Safely shut down for long or cold periods
Remove and chemically treat filters
Full Biofilm eliminator flush
Acrylic waterline cleaned
Full drain down
Removal of all residual water from system
Power isolated
Disconnection of plumping unions*
Cling wrap cover
RISE & SHINE
Awakening a sleeping tub
Re-connect unions
Acrylic waterline cleaned
Rinse and re-fit filters
Clean and UV protect spa cover
Fresh spa water replacement
Water chemistry shock treatment
Complete spa running function test
Check and adjust spa time function*

A full report will be completed during the service and any advisory points will be highlighted. Your service technician will always raise any advisory points with you and suggest the best course of action. A copy of the service report will be left for your records.

PRIOR TO ATTENDING SITE

Please ensure that your hot tub is full prior to our attendance. We need the hot tub full as we will chemically treat this water to flush through the pipework. We will then drain that water ready for us to re fill with fresh.

We will require access to normal plug in power to allow us to operate our tooling.

We will need access to the main power switch for the hot tub; this is normally known as the RCD and is not the isolation switch located outside.

We will need access to a water supply to use for filling the spa; we generally also request that a hose pipe is available.

CONDITIONS FOR SERVICES

The labour allocation for any service will be one technician. In the event that two should arrive on site you will only be charged as quoted. On occasions when more than one technician visits site this is normally due to training or the need for more than one technician on a previous or later service visit during that day.

The inclusive price of any service is to undertake the listed actions as stated by service. The standard allotted time for this any service is up to 3 hours. Any significant time needed over this time may be charged for. For this reason we ask that you inform us of any potential issues that you may feel we could benefit from knowing, such as restricted space, gazebo surrounds or difficult location. This information will allow us to provide you with a more detailed quotation for any non-standard works that may be required.

We will where possible remove and clean each jet internal, due to materials deteriorating over time some jets may either be, non-removable or removal of them may cause damage. We will always do our best to avoid this and will highlight this to you; however jet internals that need replacing due to deterioration will be chargeable.

WHAT OUR CUSTOMERS THINK

Emptied, finished all pipes cleaned all parts, rectified with chemicals.

Mr Hopkins

Hayling Island

Very friendly, thorough and helpful. Excellent job and would highly recommend this company. Thank you!

Mrs Lawrey

Bognor Regis

They offer a quality service, are very friendly and communicate well. In my experience they are not the cheapest but I believe you get what you pay for and their quality of service is second to non.

Mr Freeman

High Wycombe

Excellent and friendly service. Punctual and cost effective.

Mr Doughty

Waterlooville

CHECK US OUT

UK Hot Tub Ltd have been members of Checkatrade since May 2011

CREDITATIONS

CONTACT US

UK Hot Tubs Ltd, Unit 50, Broadmarsh Business & Innovation Centre, Harts Farm Way, Havant, Hampshire, PO9 1HS

Tel: 02392 471 073

E-mail: info@ukhottubs.co.uk

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